How do you ship your orders?
We ship certain heavy items such as panels, batteries, water heaters, UPS, etc. by ground couriers. We deliver most of our orders through our courier partners such as GATI, FirstFlight, Professional, Bluedart or FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
Do you ship to international locations?
We currently ship only within India and do not ship to any international location.
How much time does it take for an order to be delivered?
Ground-shipped orders are delivered to you between 7-20 business days post-dispatch. Deliveries to very remote locations depending on the location’s geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website. Online tracking usually goes live within 24-48 business hours post shipping.
How long do you take to dispatch an order?
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
What are the shipping charges on deochem.com?
Delivery charges vary depending on the goods, their size & weight. Please check individual items for the shipping charges.
Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.